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At, we strive to provide our customers with the highest quality Korean skincare products and an exceptional shopping experience. We understand that sometimes you may need to return or exchange a product, and we are here to help. Please review our Refund and Returns Policy below.

1. Return Eligibility

You may return or exchange products within 30 days of the purchase date, provided that:

  • The product is unused, unopened, and in its original condition.
  • All original packaging, tags, and labels are intact.
  • You have a valid proof of purchase (order confirmation or receipt).

Please note that we cannot accept returns or exchanges for:

  • Sale or promotional items.
  • Products that have been opened or used.
  • Products damaged due to misuse or neglect.

2. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Support Team at [email address] with your order number and the reason for the return or exchange.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the product securely in its original packaging and include the RMA number in the package.
  4. Ship the package to the address provided by our Customer Support Team.

Please note that you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original method of payment within 7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card company.

4. Exchanges

If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item. We will process the refund for your original purchase once we receive and inspect the returned product.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support Team at [email address] within 7 days of delivery. We will arrange for a refund or exchange, depending on your preference and product availability.

6. Changes to This Policy

We may update our Refund and Returns Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date at the top of this page. If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email address].